PRIVACY POLICY

Last Update: 5th February 2025

GROW YOUR ENGLISH®
PRIVACY POLICY

1. Introduction

This Privacy Policy explains how Grow Your English (‘we’, ‘us’, ‘our’) collect, use, store, and protect your personal data when you visit our website (growyourenglish.com) or use our services. By accessing or using this website, you agree to the terms outlined in this policy.

This policy applies in tandem with our Terms of Use and Cookie Policy.

2. Scope of this Policy

This Privacy Policy applies to:

All visitors to our website.
Users who subscribe to our regular emails or download our free Essential English Pronunciation Guide.
Individuals who purchase or access our Pronunciation Transformation Course hosted by Teachable.
Any personal data collected through website analytics, cookies, and third-party services.

This policy does not apply to:

Third-Party Websites & Services - Our website contains links to external sites, primarily to the Teachable learning platform (teachable.com) and any other service we use for course delivery. We are not responsible for the privacy practices of these third parties, and users should review their policies separately.
Children under the age of 13 years old - Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal data from users of this age. If you believe a child has provided us with personal data, please contact us at jamie@growyourenglish.com so that we can remove the information.
Users between the ages of 13 - 17 years old should get permission from a parent or guardian before using this site or providing any personal data to us. Continued access or use of our site or Service signifies that this permission has been given.

3. Information We Collect

We collect information from users in two main ways:

Automated data collection – via cookies and similar tracking technologies.

User-provided data – when users actively submit their information.

a. Automated Data Collection (Cookies and Analytics)

This website uses cookies and similar tracking technologies to collect data automatically. Some cookies are obligatory and essential for website functionality, while others are optional and can be refused.

Performance and Analytics Cookies are the primary non-essential cookies in operation on the Site. They provide information about site traffic/activity and allow us to better understand how the Site is being used, in order to enhance performance and improve the user experience. These cookies may collect:

Browser, network, and device information

Your IP address (for country location details)

Details about your use of our website, including:

Clicks

Internal links

Pages visited

Scrolling behaviour

Searches

Timestamps

Performance and Analytics Cookies can be disabled at any time via the Cookie Management Panel, accessible at the bottom of this page.
For further details about our use of cookies, please refer to our Cookie Policy.

b. User-Provided Data Collection

We also collect personal data that you provide directly through:

Forms submitted on our website

Course purchases or sign-ups to other services

This data may include:

Name

Email address

Location

4. Third-Party Services and Data Sharing

Some features of our website involve third-party services that collect, store, or process data on our behalf. These services are essential to our operations. They include:

- Access to the free ‘Essential English Pronunciation Guide’ - (Kit)

When downloading our free Essential English Pronunciation Guide, you are asked to provide your name and email address via an embedded data submission form. This data is then collected and stored by Kit, our email address management service provider.

Kit Inc. – Manages email subscriptions and message delivery.
Personal data processed: Name, email address, tracker, and usage data.
Place of processing: United States – Kit Privacy Policy (external site)

- Course Purchase & Access (Teachable)

Our Pronunciation Transformation Course is hosted by Teachable. Clicking a course purchase or login link on our website will redirect you to Teachable, where payment and login processes take place.

Teachable Inc. – Provides a platform for course hosting and payment processing.
Personal data processed: Name, email address, country location.
Place of processing: United States – Teachable Terms of Use (external site)

- Website Analytics (Squarespace)

If enabled, Performance and Analytics Cookies collect usage data that is processed by Squarespace, our website hosting provider.

Squarespace Inc. – Provides website hosting and analytics services.
Personal data processed: Browser, network and device details, IP address, and website usage data.
Place of processing: United States – Squarespace Privacy Policy (external site)

Data Controllers and Processors

It is important to understand the difference between data controllers and data processors, as they affect how your personal data is handled:

Data Controller – This is the organisation that decides how and why your personal data is used. In this case, we (Grow Your English) are the Data Controller for the information collected through this website.
Data Processor – These are third-party companies that process data on our behalf but do not make decisions about how it is used. For example:

Kit processes email addresses for managing subscriptions.

Teachable processes payment and course access data.

Squarespace processes analytics data about site visits.

We only work with trusted processors who comply with strict privacy and security standards.

5. How We Use Your Information

We use the information we collect to better understand how our website and services are being used. By analysing usage patterns and trends, we can improve our content, website functionality, and overall user experience.

Additionally, we may use your information to communicate with you, respond to your inquiries, and provide updates relevant to your interests. If you have shared your email address with us and given consent to do so, we may send you emails about our products, services, and updates that we believe may be useful to you.

If you decide that you no longer wish to receive these emails, you can opt out at any time by clicking the “unsubscribe” link in any email we send you.

Legal Basis for Processing

Different data protection laws (such as GDPR, LGPD, and CCPA) require us to have a legal reason (or “basis”) for collecting and using your personal data. Depending on the specific activity, we rely on one of the following legal bases:

Consent – When you voluntarily provide your personal information (e.g., by signing up for emails or accepting non-essential cookies), you are giving us permission to process that data. You can withdraw your consent at any time.

Example: We ask for your consent before sending you promotional emails or using optional analytics cookies.

Contractual Necessity – If you purchase a course or service, we must process your data (such as your email address) to fulfil our contract and provide you with access.

Example: When you sign up for the 6-Week Pronunciation Transformation Course, we process your data to manage your course access.

Legitimate Interests – We may use your data in ways that benefit our business while not overriding your rights and freedoms. This includes improving our services, preventing fraud, and analysing website performance. You can object to this processing if you wish.

Example: We analyse website usage trends to enhance user experience and optimise content.

Legal Obligation – In some cases, we must process your data to comply with legal requirements, such as tax laws, accounting rules, or fraud prevention regulations.

Example: We retain transaction records for accounting and tax reporting purposes.

Public Interest – In rare cases, data may be processed for reasons of substantial public interest, such as for law enforcement or regulatory compliance.

6. Data Storage and Security

Your personal data is stored securely through:

Kit – Email subscription management.
Teachable – Course hosting and payment processing.
Squarespace – Website hosting and analytics.

We do not sell or share your personal information with third parties for marketing purposes.

Security Measures

We implement industry-standard security measures to protect your data. However, no online transmission can be guaranteed as 100% secure. By using our services, you acknowledge and accept this risk.

7. Data Retention

We retain your data only as long as necessary to fulfil the purposes described in this policy or to comply with legal obligations. Data retention timeframes are listed below:

Email subscription data (via Kit) - Stored until you unsubscribe or request deletion.
Purchase data (via Teachable) - Retained as long as required for contract fulfilment and tax/legal purposes.
Website analytics (via Squarespace) - Retained for up to 26 months.
General user inquiries (via any contact method) - Retained for up to 12 months.

If you would like to update, correct, or delete any personal information, please get in touch, and we will take reasonable steps to accommodate your request.

8. International Data Transfers

We are a UK-registered company, and our services may involve processing data outside your country of residence. By using our website, you consent to the transfer, processing, and storage of your data on servers located in other jurisdictions.

If you do not wish for your data to be transferred outside your country, please refrain from using our services.

Cross-Border Data Transfers

Most of our third-party service providers, including Kit and Teachable, process personal data in the United States. Because different countries have different privacy laws, we take steps to ensure that your data is protected when it is transferred internationally.

To safeguard your data, we rely on one of the following legal mechanisms:

Adequacy Decision – This means that the UK or EU has determined that a country provides a similar level of data protection as their own laws. If an adequacy decision is in place, data can be transferred freely.
Standard Contractual Clauses (SCC) – These are legal agreements approved by regulators (such as the European Commission or the UK Information Commissioner’s Office) that require companies receiving data to protect it to a high standard.
Other legally approved transfer mechanisms – If neither of the above applies, we ensure that the data transfer complies with applicable privacy laws through other approved legal protections.

If you have any concerns about how your data is handled across borders, feel free to contact us at jamie@growyourenglish.com

9. Compliance with Global Data Privacy Laws

We comply with key international data protection laws, including, but not limited to:

European Union (GDPR) and United Kingdom (UK GDPR) – We only use non-essential cookies with your explicit consent. You can manage your preferences through the cookie banner when visiting our website, or by clicking on the cookies preferences link at the bottom of this page if the cookie banner is not currently displayed.
Brazil (LGPD) – We comply with Brazil’s data protection laws by obtaining consent for cookies and using personal data responsibly and transparently.
India (DPDP) – We respect data protection guidelines under the Digital Personal Data Protection Bill (DPDP) and only use cookies with your consent, ensuring lawful and secure processing.
Japan (APPI) – In line with Japan’s data protection laws, we only collect and process cookies when necessary, with your prior consent for non-essential cookies.
South Africa (POPIA) – We handle cookies and personal data in accordance with South Africa’s privacy laws, prioritising data transparency and user control.
United States (CCPA/CPRA) – For users in California and other US states with similar privacy laws, you have the right to opt out of certain tracking cookies and learn how your data is used. Use the cookie preferences link at the bottom of this page or contact us to exercise these rights.

For users in other regions, we adhere to local data protection standards. If you have questions about how we handle data in your jurisdiction, don't hesitate to contact us.

10. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to Access – You can request a copy of the data we hold about you.
Right to Rectification – You can request corrections to inaccurate or incomplete data.
Right to Erasure (Right to be Forgotten) – You can request deletion of your personal data in certain circumstances.
Right to Restrict Processing – You can request that we limit how we process your data.
Right to Object – You can object to processing based on legitimate interests or direct marketing.
Right to Data Portability – You can request a copy of your data in a structured, commonly used format.
Right to Withdraw Consent – Where we rely on consent, you may withdraw it at any time.
California Consumer Rights (CCPA/CPRA) – California residents have the right to request access, deletion, and opt out of certain data sales or processing.

To exercise any of these rights, please contact us at jamie@growyourenglish.com

11. Changes to this Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. You can find the date on which the policy was last updated at the top of this page. Any continued use of our website after updates constitutes acceptance of the revised policy.

Please check this page regularly to stay informed.

12. Contact

If you have any questions regarding this or any other of our Policies, please contact us at:

✉️ jamie@growyourenglish.com
📍Registered in London, UK

Data Controller Information

Growth Guidance LTD ("the Owner", "we", "us", "our", "Grow Your English")
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ

Company No. 14347889